FOR WHAT PURPOSES AND ON WHAT GROUNDS DO WE PROCESS YOUR PERSONAL DATA?
If you are a customer or potential customer of Hercesa
Request for a quotation
Purpose: we process your personal data in response to the requests of offers from you.
Grounds: conclusion of a contract
The contact with you
Purpose: we process your personal data in order to keep in touch with you for the purpose of transmitting the necessary information and those of interest to you. We may also contact you to determine together the various possible configurations of your apartment as well as to provide you with various services and optional products regarding your apartment.
Grounds: conclusion and performance of a contract; also, we can transmit information regarding the location you have rented or purchased based on our legitimate interest
In the case of communications with you on the basis of our legitimate interest, you have the right to object to such data processing. In this regard, please refer to the “Right to object” in the “Your Rights” Section below.
Conclusion of the contract with you
Purpose: we process your personal data for the valid conclusion of the contract requested by you.
Grounds: conclusion and performance of a contract and fulfilment legal obligations
Purpose: we process your personal data to ensure that you have had a pleasant experience in the context of using the services offered by our company.
Grounds: our legitimate interest in constantly improving the services we offer and in providing services that are as appropriate and in line with our customers’ standards as possible.
Purpose: we process your personal data for marketing purposes, such as business newsletters and marketing communications about new products, services, events we host, or other offerings that we believe may be of interest to you.
Grounds: we rely on the legitimate interest in promoting our services by submitting offers that we consider to be of interest to your company (see “Right to object” in the “Your Rights” Section)
If necessary, in accordance with the applicable law, we will obtain your consent before processing your personal data for direct marketing purposes. In this case, we inform you that you will be able to withdraw your consent for the processing for marketing purposes, in which case you will not receive any marketing communication from us.
We will include an unsubscribe link, which you can use if you do not want us to send you messages anymore.
Also, on the occasion of the participation within certain events (e.g. real estate fairs), it is possible to take a few photos, and some of them might be distributed online as well, in order to show others how those events took place. In any case, because we take into account your right to privacy, we will do our best to inform you that photos will be taken (for objections to our photos, see “Right to object” in the “Your Rights” Section)
Other communications: by e-mail, telephone or text message
Purpose: these communications will be made for a specific reason such as: (i) to respond to your requests, (ii) if you have not completed a request for quotation or payment, we may send you an email to remind you to complete (iii) to inform you of the manner in which complaints and/or incidents arising from our cooperation have been resolved
Legal grounds: our legitimate interest in providing services to the desired standards by resolving any requests/complaints and in ensuring our full availability; if we respond to a request in the course of the contract concluded with you, the grounds on which the processing is based is the performance of a contract
Other communications: from the financing partner bank
Purpose: your data may be processed by the banking financial institution financing the real estate project in order to fulfil certain formalities and legal obligations
Grounds: performance of the contract concluded between us and you.
Analysis, improvement and research:
Purpose: In order to constantly ensure the qualitative evolution of our services, we take care to analyse every complaint / suggestion from you, so that we prepare statistical reports to identify the problems and find the best solutions to remedy them.
Grounds: we rely on our legitimate interest in providing services that meet your standards and Hercesa’s standards.
If you are a visitor to our location
Purpose: we process your personal data to ensure the protection of property and people within the location.
Grounds: our legitimate interest in ensuring both the protection of customers’/staff’s goods, and the protection of persons within our location.
If you are a user of our website www.hercesa.ro
Purpose: traffic monitoring in order to identify errors and/or any other site malfunction.
Grounds: we base this data processing activity on our legitimate interest, namely to provide you with a fully functional site by repairing any errors, as well as by continuously improving it.
If you are a representative or contact person of our suppliers or business partners
Purpose: developing contractual relationships with our suppliers or business partners.
Grounds: performance of a contract.
If you are a potential employee
Purpose: assessing your employment application.
Grounds: performance of a contract.
For more information on the processing of your personal data in the context of the recruitment process, we invite you to consult the Information Note regarding the processing of personal data in the context of recruitment.
If you are an employee
For all categories of people above, we may also process your data in the context of the following activities:
Restructuring, internal reorganization or sale of assets or social parts/shares:
Purpose: we process your data to perform the operations mentioned above.
Grounds: the legitimate interest in carrying out the operations, especially in the event that they would be impossible to achieve without processing your data.
However, we assure you that this possible processing will be carried out in accordance with this policy and by implementing a measure to ensure the confidentiality of your data.
Purpose: we process personal data for the security of goods and the physical integrity of persons.
Grounds: we rely on our legitimate interest to ensure the protection of your goods and those of Hercesa Imobiliara SRL, as well as the protection of persons being within the perimeter of our location.
Purpose: in certain cases, we must process the information provided, which may include personal data, to resolve legal disputes or complaints, to investigate and comply with applicable legal regulations, to implement an agreement or to comply with requests from public bodies to the extent these requests meet the obligations imposed by the law.
Grounds: the reasons for processing may be the legal obligation (if we have a legal obligation to disclose certain personal data to public authorities) or our legitimate interest in resolving any disputes and/or complaints.